Why Digital Adoption?

Digital Adoption is the key element for Digital Business Transformation projects, enabling a human-centric approach to drive productivity, and simplifying user interactions with technology

Both in B2C and in B2E scenarios, Digital Dexterity -user’s ability to exploit technology- directly affects the results of any software implementation.

70% of initiatives based on Technology do not reach their targets because of:

• Limited adoption mainly due to ineffective communication and training
• non-optimal user-experience
• lack of coverage of expected requirements

After investing in best of breed enterprise applications, organizations must ensure realization of benefits and Return-On-Investment by successfully improving user adoption.

Work is more distributed, more processes -even those for final customers- get digitized: leveraging on Digital Adoption solutions like myMeta augment business applications (such as HCM, CRM, ERP, T&E, cloud and custom application) to simplify users’ journeys and supporting through relevant tips, guidance, alerts and documentation for all processes.

Why Digital Adoption works better with a human-centric approach?

A Digital Adoption strategy requires an “experience-first” approach to overcome simple step-by-step guidance, switching to a learning experience in-the-flow of business activities

As a matter of fact, enabling a powerful UX enhancement supports the user journey even better than standard process tutorials or in-app guidance. It delivers measurable business outcomes through the use of flexible UX controls, by simplifying any complexity within the process.

Adopting and adapting the target solution with a tailored user experience, will provide a competitive advantage for the Business, to get benefits and return-on-investment.

Digital Adoption and Change Management

Act with a human-centric mindset to succeed in your Digital Business Transformation journey

Change occurs in different formats and can be business or compliance-driven, even more considering the forced shift to remote working during the pandemic, leading to a permanently hybrid work environment.

Will your employees be ready and willing to adopt new technology once you roll it out?

While a new system may hold out the promise of significant returns on your investment, you’ll only realize these benefits if employees overcome barriers to adoption. They may reject technology if it feels too complicated or unfamiliar.

As an insurance to any Digital Business Transformation initiative, start with a human-centric approach, by providing a simpler but powerful user experience, in-app communication assets, hints, guidance, minimizing the need for operational change management.

Digital Adoption can ensure employee readiness as of day one of the change, minimizing the risks for company-wide software rollouts.

Digital Adoption and Onboarding

The introduction of new systems and the release of new functions, as well as job rotation phenomena and the entry into the company of new employees are situations that require employees to quickly adapt to be productive from the very first day.

The overview of the system, contextual support routes, on-spot / procedural information guarantee the user complete knowledge and rapid acquisition of greater familiarity with the instrument.

The Digital Adoption solution allows each person to adapt to the new system and the new job at their own time and pace.

Digital Adoption for HR Leaders and HRIS

With Digital Transformation, change is inevitable.

It affects all levels of the organization.

No matter the industry, employees’ skill set and their ability to perform at their best is the most crucial element to consider when thinking about corporate impact, also considering the consequences on the business goals. Empowering employees therefore becomes not just something nice to have, but a fundamental achievement for HR.

The workforce’s ability to perform optimally, without delays caused by complex processes and knowledge-transfer, becomes a cornerstone for HR chances to be a real contributor for business success.

In this scenario the onboarding and productivity KPIs are crucial to realize real success from any Digital Transformation initiative.

Digital Adoption solutions are the strategic instrument for both HR Leaders and HRIS to be used to evolve this approach not just in a reactive way, but propose and solve as well the typical issues arising from corporate-wide projects involving new systems implementations and new processes.

A qualified and ready-to-success workforce is more important than ever before, and the evolutions achieved by Digital Adoption systems on the User Experience topics assist and exponentially increase the value of Digital Transformation projects, helping users to work better, in a more focused and frustration-free way, which is a cornerstone for today’s userbase, becoming a critical competitive advantage.

The ability of Digital Adoption solutions to tailor the HR application to serve its unique local needs is also a major feature, assisting even more all corporate functions in participating to business success, both on the functional requirements (extension of data elements, personalization of forms, tailored processes, etc.) and the overall impact of a Digital Transformation programme.

Digital Adoption solutions are the bridge to close the gaps between business goals, workforce readiness and how the business processes can support not only the organization, but even more all users, enabling them to fulfill their role as focal point for business success.

Faster implementation times, continuous innovation cycles and an evolving software market which showcases more and more new technologies each day require a proactive approach, made of a steady flow of information directly to the users, creating a supporting flow for all the initiatives and programmes of a shifting business entity, focused more and more on chasing the opportunities for business growth and strategic advantage.

Continuous and integrated change management, with intelligent user assistance and the ability to improve Employee Experience at a tailor-made level are nowadays basic requirements to ensure HR Leaders can play the part of the crucial asset for any organization looking to grow.

Digital Adoption for IT Leaders

Digital Transformation challenges for CIOs and Chief Digital Officers translate into a highly evolving area of ​​expertise.

It is no more  just a question of vertical technical skills, on the contrary we are talking about strategic skills for business development. Technical skills are today strongly intertwined with communication, marketing, business execution and user learning.

All corporate functions are involved, and all functions have evolved.

And all managers today must be “digital managers”.

The issue of IT security and the need to equip users with essential and widespread tools and skills within organizations for the protection of the intangible assets of companies is also predominant.

The challenges of enterprise software adoption require a faster-than-ever reply by corporate IT, whereas an immediate solution to rising digital issues is a way to interact directly with all the users, exactly at the moment of the issue, empowering them with the right tools and solutions to not be stopped by increased business complexities.

Faster implementation times, continuous innovation cycles and an evolving software market which showcases more and more new technologies each day require a proactive approach, made of a steady flow of information directly to the users, creating a supporting flow for all the initiatives and programmes of a shifting business entity, focused more and more on chasing the opportunities for business growth and strategic advantage.

Continuous and integrated change management, with intelligent user assistance and the ability to improve User Experience at a tailor-made level are nowadays basic requirements to ensure IT can play the part of the crucial asset for any organization looking to grow.