Faq

Simple answers to complex questions

Frequently asked questions

Enterprise technology decisions rarely come without questions.
Here are the ones we hear most often answered as directly as we build.

What is a Digital Experience Orchestration Platform (DXOP) and how is it different from a Digital Adoption Platform (DAP)?

A Digital Adoption Platform (DAP) focuses on guiding users through individual applications providing in-application walkthroughs, contextual help, and learning in the flow of work. A Digital Experience Orchestration Platform (DXOP) extends this further: it connects data, workflows, and AI across your entire application landscape, creating a unified experience that spans multiple enterprise systems simultaneously. The two capabilities are complementary. Guided adoption ensures every user can complete any process correctly. Orchestration ensures the intelligence and data those users need is available across every application, at the moment it is needed. myMeta delivers both in a single platform.

What exactly does "non-intrusive overlay" mean?

It means the platform sits as a layer on top of your existing applications, visible to users as guidance, data enrichment, and AI assistance, without making any changes to the underlying systems. No APIs are modified, no database schemas are altered, no application code is touched. The overlay is deployed independently and can be updated, adjusted, or removed without any impact on the applications beneath it. This is what makes deployment fast and risk-free.

Which enterprise platforms does myMeta support?

SAP (SuccessFactors, Concur, S/4HANA), Salesforce, Oracle, Workday, ServiceNow, Coupa, Microsoft 365 and Dynamics 365, and any custom or legacy web application. If it runs in a browser, the platform can overlay it.

How is this different from other digital adoption tools on the market?

Most digital adoption tools operate within a single application, they guide users through one platform at a time. myMeta operates across the entire enterprise application landscape simultaneously. It adds cross-platform data orchestration, backend workflow automation, and governed AI at the workflow level, capabilities that go well beyond in-application guidance. The result is not just better adoption on individual platforms, but a unified experience across all of them.

Do we need to replace or modify our existing systems?

No. That is the core of the architecture. The platform deploys as a non-intrusive overlay, nothing in your existing systems is changed, modified, or replaced. Your SAP, Salesforce, Oracle, and Workday investments remain exactly as they are. The platform makes them work better together.

How long does the implementation take?

Typical deployment is within weeks for the initial application scope, depending on project complexity and scale. Typically within weeks for the initial application scope, depending on project complexity and scale. Because there is no replatforming, no data migration, and no changes to underlying systems, the implementation risk and timeline are fundamentally different from traditional enterprise software projects. Organisations can go live on a single application and expand to additional platforms progressively.

Can we start with one application and expand later?

Yes and this is the recommended approach for most organisations. The platform is modular by design. A typical deployment begins with the highest-priority application or use case, delivers measurable outcomes within weeks, and then expands to additional platforms and use cases progressively. There is no need to commit to a full enterprise rollout from day one.

Can we purchase individual platform components rather than a full edition?

Yes. Individual platform components are available as standalone subscriptions for organisations that have a specific requirement rather than a full edition need. Our team can advise on the right approach during the discovery conversation.

Which edition is right for us?

The right starting point depends on your current application landscape, the complexity of your cross-system workflows, and your orchestration ambitions. The Standard edition is the right choice for organisations beginning with a single application. The Pro edition is suited to organisations where one application needs to become a connected command centre. The Enterprise edition is designed for organisations orchestrating experience across a complex, multi-platform environment. Our team will help you identify the right fit during the initial conversation, there is no obligation to start at the top.

How does the platform handle data security and compliance?

The platform is ISO 27001 certified, SOC 2 Type II and PCI DSS compliant. No personally identifiable information (PII) is collected, no user tracking is performed, and data sovereignty remains with the customer at all times. The platform operates as an overlay: it does not store or process enterprise data outside the customer's own environment.

How is AI governed within the platform?

AI governance is built into the platform architecture, not added as an afterthought. Every AI action is traceable, every recommendation is auditable, and all intelligence operates within the business rules the organisation defines. AI agents work inside existing workflows, not in isolation, which means every decision can be reviewed, explained, and attributed. This is a fundamental architectural principle, not a configuration option.

Is the platform compliant with GDPR and other regional data regulations?

Yes. The platform is designed with privacy by design principles. No PII is collected or processed by the platform layer, and all data handling complies with GDPR and applicable regional data protection regulations. Specific compliance requirements can be reviewed as part of the security assessment during the procurement process.

What outcomes can we expect and over what timeframe?

Measurable outcomes typically begin within the first 90 days of deployment. Customers report significant improvements in user adoption rates, reductions in helpdesk and support costs, improvements in data quality and process compliance, and faster onboarding for new employees. The specific outcomes depend on the application, the use case, and the baseline, our team will work with you to define the metrics that matter most for your organisation before deployment begins.

Does this protect our existing technology investments?

Yes, investment protection is a core design principle. Rather than replacing existing platforms, the overlay extends and enhances them. Organisations that have invested in SAP, Salesforce, Oracle, Workday, or any other enterprise platform continue to realise full value from those investments, unified under a single experience layer that makes them work as one.

How does pricing work?

Pricing is based on the edition selected and the scope of the deployment, not on user count. All three editions include unlimited users. Because every enterprise environment is different in terms of application scope, integration complexity, and deployment scale, pricing is provided as a personalised proposal following an initial discovery conversation. There are no hidden tiers, no per-feature add-ons, and no surprises.To receive a proposal: talk to our team by filling in the contact form.

Do you work with implementation partners?

Yes. myMeta works with a network of implementation and technology partners including systems integrators with deep expertise in SAP, Salesforce, Oracle, Workday, and other enterprise platforms. Partners can deliver implementation services, provide managed services, or embed the platform within their own offerings. If you are already working with a systems integrator on an enterprise deployment, there is a strong likelihood they are already familiar with the platform or can be introduced as part of your project.