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The most expedient and cost effective way for organizations to accelerate digital transformation is to enable their employees and customers to easily adopt new and changing technology.
The most efficient way to adopt technologies is through a digital adoption platform which enables employees and/or customers to better adopt technology and perform at a higher level.
DAPs accelerate digital transformation by boosting digital dexterity and the employee experience, augmenting the existing application portfolio, thereby driving more ROI from existing assets.
Technology buyers and IT leaders often find it difficult to communicate the value of these solutions to their organization as they are an additive layer to existing technology spend. It is important to work closely with vendors and other organizations that already employ a DAP to identify clear ways in which to maximize the ROI of a DAP.
DAP vendors and their offerings vary greatly so it behoves the prospective buyer to examine each offering carefully. Some vendors focus on specific applications such as HR, or specific aspects of digital adoption such as step by step instruction, while others offer capabilities that can be applied in-depth to a broad range of applications to serve an organization’s entire tech stack.
At a basic level DAP vendors maximize proficiency with apps for employees and customers by offering cross-application guidance and learning.
At a more advanced level the more sophisticated DAP vendors employ AI and ML to automate tasks, identify actions in advance and auto fill forms.
Advanced DAPs also allow for a tailored UI for each type of user or experience level and they offer cross platform workflows enabling seamless work across multiple applications.
Buyers seeking to show initial ROI typically start with between one and three workplace applications.
When evaluating and preparing for deployment of a DAP, application leaders responsible for improving delivery and adoption of workplace technology should:
- Evaluate DAP vendors by examining their organizationwide capabilities as well as specific application and feature capabilities to support digital transformation.
- Determine whether your business needs special features by examining business processes and specific outcomes. Compare them to DAP vendors’ abilities and weigh speed of implementation and ease of use against enterprisewide scalability.
- Provide IT leaders with KPIs and business metrics to ensure they will be able to communicate the value of DAPs, measure adoption of and employee proficiency and productivity with critical applications, and success of digital transformation efforts.
- Create a DAP deployment roadmap by prioritizing high-impact applications and functional areas.
After proving the ROI of the chosen DAP, reevaluate the roadmap and expand based on resources and usage of all applications in a functional area.
To learn more contact one of our DAP specialists to schedule a demo and a business process evaluation.
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