Higher engagement, happier customers
The user support group or help desk, is in charge of issue resolution for employees as well as customers. When service leaders prioritize the experience of both customers and representatives equally, employee productivity increases as customer satisfaction rises.
With digital customer engagement on the rise, the level of service you can offer your customers affects the way they perceive your brand. By enabling your workforce, you elevate the level of service they can offer to your customers.
Customer care is changing with hybrid and remote work environments, bringing customer retention and employee satisfaction to the front.
Support teams use digital tools to track tickets, prioritize them based on urgency, and assign them to the appropriate team member for resolution. myMeta enables you to customize your workflow across tools and platforms so that your team is at its optimal efficiency and never at a loss for what to do next.
myMeta Benefits Your Support Team
Enhance and improve your support processes
Support teams, from both small and large companies, typically have not adequately adopted process automation to aid in the day-to-day running of their operations. Here are some areas within the Support function where myMeta offers improvement:
DAP may be used to map out and automate the optimal issue resolution process, beginning with the opening of a support ticket and ending with the resolution and closing of that same ticket.